Saturday, Aug 15, 2020, 7:00 pm

By:Tony Williams

#10 Poor Customer Service

Customer service can make or break a purchase. If a consumer chats with a representative online and they are not attentive to their needs to leads them astray, that consumer will opt to go to the store instead. Some online retailers take days to respond to their customers and by that time, the consumer has already lost interest in the item.